Nondiscrimination Notice

Wellspring Care Portal is committed to providing equitable care and equal access to We comply with applicable federal and state civil rights laws and do not discriminate against any person.

Statement of Nondiscrimination

Wellspring Care Portal complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, religion, creed, marital status, genetic information, veteran status, citizenship status, or any other characteristic protected by applicable law.

This commitment applies to all programs, services, and activities provided by Wellspring Care Portal, including but not limited to:

• Admission to and treatment within our facilities
• Access to educational programs and health resources
• Employment and staffing decisions
• Participation in community health initiatives
• Eligibility for financial assistance and billing programs
• Communication and language assistance services

Applicable Laws

Wellspring Care Portal operates in accordance with the following federal civil rights laws and regulations:

• Section 1557 of the Affordable Care Act (ACA): Prohibits discrimination on the basis of race, color, national origin, sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), age, or disability in covered health programs and activities.
• Title VI of the Civil Rights Act of 1964: Prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance.
• Section 504 of the Rehabilitation Act of 1973: Prohibits discrimination on the basis of disability in programs and activities receiving federal financial assistance.
• Title III of the Americans with Disabilities Act (ADA): Prohibits discrimination on the basis of disability in places of public accommodation, including healthcare facilities.
• Age Discrimination Act of 1975: Prohibits discrimination on the basis of age in programs and activities receiving federal financial assistance.

Reasonable Accommodations and Modifications

Wellspring Care Portal provides reasonable accommodations and modifications to ensure that individuals with disabilities have equal access to our services. Accommodations may include, but are not limited to:

• Wheelchair-accessible facilities, exam rooms, and equipment
• Sign language interpreters and communication boards
• Materials in alternative formats, including large print, Braille, and audio
• Assistance with completing forms and navigating facilities
• Service animals welcome in all patient areas
• Adjustable appointment scheduling to accommodate individual needs

If you require a reasonable accommodation or modification to access our services, please contact our Patient Relations team at (555) 555-0100 or visit our Contact page. We ask that requests be made at least 48 hours in advance when possible, though we will make every effort to accommodate urgent requests.

Language Assistance

If you speak a language other than English, free language assistance services are available to you. For detailed information about our language access program, including interpreter services, translated materials, and TTY/TDD access, please visit our Language Access Services page.

How to File a Discrimination Complaint

If you believe that Wellspring Care Portal has failed to provide the services described in this notice, or if you believe you have been discriminated against on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or any other protected characteristic, you may file a complaint through the following channels:

Internal Complaint

You may file a complaint directly with Wellspring Care Portal by contacting our Patient Relations and Civil Rights Coordinator:

Complaints may be submitted in writing, by phone, or in person. If you need assistance filing a complaint, our staff will help you. You may also file a complaint on behalf of another person.

External Complaint

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):

• Online: The OCR Complaint Portal at the HHS website
• By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
• By phone: 1-800-368-1019 (TDD: 1-800-537-7697)

Complaints must generally be filed within 180 days of the date of the alleged discrimination. OCR may extend the filing period for good cause.

Retaliation Prohibited

Wellspring Care Portal does not retaliate against any individual for filing a complaint, participating in a complaint investigation, or opposing any practice prohibited by applicable civil rights laws. Any person who believes they have been subjected to retaliation should immediately contact our Civil Rights Coordinator or file a complaint with the Office for Civil Rights.

Questions

If you have questions about this nondiscrimination notice, our policies, or your rights, please contact our Patient Relations team at (555) 555-0100 or visit our Contact page. We are here to help.